BOOKING GUIDE

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              What you can expect 
              After we receive your booking enquiry, you get offer about availability,

              total costs and the cancellation policies for the requested period. 
             
              Given that you entered a valid email address, you will receive an 
              answer within a few hours. However, due to different time zones 
              and weekends, this can be delay by up to 24-48 hours in some cases. 
              
              If room is available and you wish to confirm, you might be ask to 
              secure the booking by a deposit within 2 days. Please note, that 
              room availability sometimes change daily, especially during peak 
              seasons. 

                          The deposit is usually between 10-30%. The balance to be 

              paid either direct at the hotel or 2 weeks before arrival. 

              This depends on seasonal policies by the hotels and all these details

              you will receive in our email response. 
            
              For any deposit, you will receive an electronic payment receipt. 
              In case a balance payment is requested 2 weeks before arrival, you 
              will also receive an exchange voucher to be shown when check-in. 
              
              For pick-up service request, please re-confirm flight details before 
              arriving. 

              Never send credit card details by email or from unsecured websites 
              ! Either use our secure online payment page or send credit card 

              details by Fax. 
              
              If you have to cancel a reservation, please do it as early as possible 
              by email or Fax. Deposits are usually non-refundable unless other 
              notice. 
           
              To make sure, that your email address is correct, we send an automatic 
              email to you after your enquiry arrive. If you don't get this auto-responder 
              within a day, please contact us.If you have problems in sending 
              this form, PRINT & FAX this form to our Reservation 

              Fax: +6677 429942 or call: IT Complex Samui, +66 77 429999 

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